Frequently Asked Questions (FAQ) – Primal Reptiles

1. What types of reptiles do you sell?
We specialize in high-quality reptiles including crested geckos, gargoyle geckos, chahoua geckos, and other select species. Availability may vary depending on the season and breeding cycles.

2. Are your reptiles captive bred?
Yes, all of our reptiles are captive bred. We prioritize ethical breeding practices to ensure healthy, well-started animals.

3. How old are the reptiles when sold?
Most reptiles are sold once they are well established, eating consistently, and thriving—typically several weeks to a few months old depending on the species.

4. What do your reptiles eat?
Diet varies by species, but most of our geckos are fed a mix of high-quality powdered diets and live insects. We can provide a full feeding guide with your purchase.

5. Do you offer a live arrival guarantee?
Yes, we offer a live arrival guarantee on all shipped animals, provided someone is available to receive the package on the first delivery attempt and weather conditions are safe.

6. Do you ship reptiles?
Yes, we ship within the U.S. using safe and reliable overnight shipping methods. Shipping is weather-dependent to ensure the safety of the animal.

7. Can I pick up locally?
Local pickup may be available depending on your location. Contact us to arrange a time and meeting place.

8. What supplies do I need before buying a reptile?
You should have a proper enclosure, heating (if required), humidity control, food, and decor set up before bringing your reptile home. We’re happy to guide you on setup.

9. Do you provide care instructions?
Yes! Every purchase comes with basic care guidance, and we’re always available to answer follow-up questions.

10. What is your health guarantee?
We guarantee that all animals are healthy at the time of sale. If any issues arise within a short period after purchase, contact us immediately so we can help.

11. Do you accept returns?
Due to the nature of live animals, we generally do not accept returns. However, we will work with you to resolve any concerns.

12. What forms of payment do you accept?
We accept a variety of payment methods depending on the sale (cash, digital payments, etc.). Details will be provided at checkout.

13. Can you hold an animal for me?
Short-term holds may be available with a non-refundable deposit.

14. Do you sell to beginners?
Yes, but we want to ensure every reptile goes to a prepared home. If you’re new, we’ll help you choose a species that fits your experience level.

15. Will you help if I have questions after purchase?
Absolutely. We support our customers even after the sale to help ensure both you and your reptile succeed.

Still have questions?
Feel free to reach out to us anytime—we’re here to help you get started and succeed in the reptile hobby!